Customer Survey
OUR 8 CRITICAL PERFORMANCE AREAS
100%
SAFETY
Engage every employee in safety.
100%
DRIVER PROFESSIONALISM
Safe, Courteous, and Uniformed.
100%
CUSTOMER SERVICE
Prompt, professional, courteous interactions.
100%
MAINTENANCE
Proactive and preventative.
100%
SUPERIOR PLANNING
Preparation and on-time performance.
100%
COMMUNICATIONS
Quick, courteous response to problems.
100%
COACH CLEANLINESS
Always clean, always fresh.
100%
MOTORCOACH UNIFORMITY
Fleet coordination on age and specifications.